These awards would serve as recognition for teams that have done an outstanding job. If these awards are based on measures that require total group contribution -- macro-level output measures -- then they will be more effective at fostering teamwork. This is important to overall corporate performance since that performance is directly related to the ability of different groups to function in unison towards a common objective.
Intrinsic rewards are also critical to FedEx Express. As views in academia are mixed on whether intrinsic or extrinsic rewards are more effective, both are used in this model (Urdan, 2003). The job can be somewhat monotonous. Employees with frequent customer interaction can gain intrinsic rewards from social interaction (couriers, sales people) but employees with low levels of interpersonal interaction on the job will also need to have intrinsic rewards as part of their package. By building a number of intrinsic rewards, employee engagement will increase and this will result in an increase in productivity. For most positions, quantitative measures are used. If employees have access to this information, they can measure their own performance, feel motivated to make improvements, and feel as though they have control over their own success on the job. The employees can also gain satisfaction from feeling part of a team. Team-building exercises such as company barbeques can enhance this feeling, as can the creation of a strong corporate culture that unites all employees.
This total rewards system is geared towards improving organization organizational performance. Employees are motivated at an individual level to outperform themselves,...
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